Support
Need help with Holdem Fans? Contact us using the options below.
Login and accounts
Let us know about problems with Apple, Google or Kakao login, or account linking.
Venues, points and game records
Sign in and contact Support about venue points, check-ins or game records.
Payments, refunds and restoration
Include the product name, purchase date, store order number and a description of the issue. Do not send card numbers.
App review and general inquiries
Contact us by email about app review, privacy or service operations.
Account and data deletion
Request deletion of your account and associated personal information from My in the app or by emailing us below.
Support email
arkenworks.ai@gmail.comSigned-in users can open Support from My in the app or website and include relevant venue or game information.
Before contacting us about a purchase
Refunds are subject to the policies and approval of the App Store or Google Play where you paid. To restore Run Pass, sign in with the store account and HF account used for the purchase, then use Restore purchases in the app.